Words At Hand Limited is based at 4 Philbeach Gardens, London SW5 9DY. We may process “personal data” and/or “special category data” as defined in UK data protection legislation. This processing may be on our own behalf or on behalf of our clients – either way we process data as part of our contracted services and/or our administration. We realise the importance of confidentiality. Data may be processed on paper and/or in electronic formats. When processed electronically, data may be held on a cloud based system and/or on a local server. Regardless of how data are processed, all feasible security measures are in place. Data are held as long as they are relevant to the purpose for collection and/or if there is a statutory retention period. All data are destroyed by secure means when no longer required.
Data may be shared with third parties as part of our contracted services and/or if we are required by law to do so. We cannot accept any liability for any processing conducted by a third party outside our remit.
As part of our compliance, we have conducted a cookie audit on our website. Cookies are internet files used by the system to view websites and their content. We do not utilise cookies on our site.
None of the above affects your rights under the legislation, in particular your right to access the data we hold on you. If you wish to request a copy of your data, please submit it in writing/email to the Company. Please include enough information to enable us to identify you and search for appropriate data.
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What are your data protection rights?
- What are cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Words at Hand collects the following data:
- Personal identification information (Name, email and home address, phone number, )
- All personal information as shown on any documents provided to us for translation and/or when requesting interpreting services
How do we collect your data?
You directly provide Words at Hand with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our services
- Provide feedback on any of our message boards or via
- Use or view our website via your browser’s
Words at Hand may also receive your data indirectly from the following sources:
- Documents to be translated / legalised
How will we use your data?
Words at Hand collects your data so that we can:
- Process your order, manage your account
- Email you with special offers on other services we think you might
- Process your invoice
Words at Hand will share your data with our partner companies if they have to provide the service/s you requested.
When Words at Hand processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Cristina Boscaino using the contact details provided above.
How do we store your data?
Words at Hand securely stores your data at 4, 4 Philbeach Gardens, London, SW5 9DY.
Words at Hand will keep all information collected for as long as we see fit. We will then dispose of your information by: shredding any hard copies of documents held; deleting all digital copies of documents held;
Words at Hand would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Words at Hand from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please send us an email.
What are your data protection rights?
Words at Hand would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Words at Hand for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Words at Hand correct any information you believe is inaccurate. You also have the right to request Words at Hand to complete information you believe is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org or 07824 347667 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details provided above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk